Building / Permitting - Accela Government Software (2024)

The Accela Civic Application for Building is a pre-built solution

Workflow Management System

Automate the steps needed for permit processing including the assignment of tasks, tracking of reviews and sending notifications to keep processes running smoothly and on time.

Online Resident Portal

Easily upload documents, submit permit applications, make payments, check for status updates and schedule inspections from a desktop or mobile device 24/7 for better project management.

Electronic Document Review

Digitally engage with builders on plan reviews. Agencies can easily upload documents, comment and markup plans for revisions, and submit approvals while builders can submit changes electronically.

Built-In Reporting

Access reports and metrics to measure, track, and analyze agency performance for things such as number of permits issued, and visibility into employee productivity to optimize land management processes.

Platform-Wide Integration

APIs, SDKs, and open data allow agencies to integrate information and processes across complementary solutions to meet their unique needs.

GIS Mapping

GIS integration provides intuitive visualizations to access land parcel permit history, view code and zoning details, and map and route inspections efficiently.

Code Enforcement

Ensure public compliance with city code and regulation by managing complaints and violations to achieve resolution quickly and efficiently.

Mobile Inspections

Mobile capability to conduct inspections, view documents, and information in real-time in the field to increase efficiencies.

“$250,000 annual cost savings by discontinuing legacy software and maintenance due to efficiencies Accela provides.”

— Glenna Campana, Building and Development Services Department, Manatee County, FL

“We now have the ability to deploy and assess damage within 24 hours of a natural event using Accela code enforcement.”

— Claire Jubb, Community Devlopment Director, Charlotte County, FL

“Able to keep up with 178% increase in demand for building inspections.”

— Debbie Brannan, Area Manager of Technology and Innovation, Cabarrus County, NC

“We were able to preform more than double the number of inspections with fewer full time employees.”

— Debbie Brannan, Area Manager of Technology and Innovation, Cabarrus County, NC

“Accela is helping eliminate errors on plans and land development applications that are turned in.”

— John Barnott, Director of Building Development Services, Manatee County, FL

“By investing in Accela, we are better positioned to help our customers work through the permitting process by providing swift, real-time information most important to them.”

— Mark Hendrickson, Director of Community and Economic Development, Merced County, CA

“Going paperless has helped to save every employee eight hours a week from just the physical stamping of plans.”

— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ

“Having a developer praise a building department is unusual. Project owners from Babco*ck Ranch have been extremely happy with Charlotte County.”

— Claire Jubb, Community Devlopment Director, Charlotte County, FL

“Accela helped reduce plan issuance turnaround times. They have gone from 20 days to 3-5 days.”

— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ

“Plan reviews for single-family homes have gone from 7 to 3 days since more than one reviewer can look at the same record simultaniously.”

— Glenna Campana, Building and Development Services Department, Manatee County, FL

“Accela reduced office foot traffic by 30%-40%.”

— Claire Jubb, Community Devlopment Director, Charlotte County, FL

“Reduced permit turnaround times for single family homes from 15 to 20 days to 5 to 10 days.”

— Claire Jubb, Community Devlopment Director, Charlotte County, FL

“Reduced turnaround times for residential permits from three weeks to three days and for commercial permits from two months to five to ten days.”

— Luis Vasquez, Chief Building Official, City of McAllen

“Saved 30 hours a month in processing over-the-counter permits. Now permits applied for, reviewed, and issued the same day.”

— Jennifer Ward, Innovation Team, Tacoma, WA

“Saved 44 hours a month by offering ePermits. Permits that require no review and can be obtained 24/7 - previously unavailable without Accela.”

— Jennifer Ward, Innovation Team, Tacoma, WA

“Accela streamlined processes to attract and facilitate a new community of 19,000 single family homes.”

— Claire Jubb, Community Devlopment Director, Charlotte County, FL

“The cost for waiting on a customer face-to-face is roughly five times what it costs to interact with customers via Accela’s technology.”

— John Barnott, Director of Building Development Services, Manatee County, FL

“The county is now accepting more than 80% of permits online, resulting in lower wait times.”

— Glenna Campana, Building and Development Services Department, Manatee County, FL

“We’re breaking records for permits and construction. We are more efficient at tracking our own records, and are creating a systematic process.”

— Tom Vanover, Building Commisioner, City of Cleveland, OH

“With Accela, customers now have an arrival window with a buffer of 45 minutes on either side of the expected start time, reducing inspector expected time of arrival (ETAs) by 62.5%.”

— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ