Well Positioned to Deliver Consistent Results
Regarded as one of the world’s leading financial institutions, Bank of America serves individual consumers, small and middle-market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services.
Our decade-long focus on Responsible Growth allows us to be a source of stability for our customers and clients during challenging times, to continue supporting the communities in which we work and live, and to deliver more consistent results for our shareholders throughout a well-understood risk framework. Our focus on ESG leadership has provided us with unique opportunities to deepen client relationships and create shared success with communities in which we operate.
Total Cumulative Shareholder Return
This graph and table compare the yearly change in the Corporation’s total cumulative shareholder return on its common stock with (i) the Standard & Poor’s 500 Index, and (ii) the KBW Bank Sector Index for the years ended December 31, 2018through 2023. It is assumed that an initial investment of $100 is made at the end of 2018and all dividends are reinvested during the years indicated.
Leading U.S. & Global Footprint
Leading Customer Capabilities
#1
Online Banking and Mobile Banking Functionality
Javelin 2023 Online and Mobile Banking Scorecards
$1.3T
Consumer deposits (combined Consumer and GWIM businesses)
69M
Consumer and small business clients
57M
Verified digital users
Leading Global Capabilities
#1
World's Best Bank for Financing
Euromoney, 2023
$0.6T
Commercial loans
95%
of the U.S. Fortune 1,000; and 74% of the Global Fortune 500 served by Global Banking businesses
3.7M
CashPro® App payments
in 4Q23
For complete information regarding our financials, see our SEC Filings
Driving Responsible Growth
Our strategy focuses on Responsible Growth. It allows us to sustainably drive the economy while managing risk and providing a return to our clients and our business. We are not only helping to create jobs but also develop communities, foster economic mobility, and address society’s biggest challenges around the world.
Our Goal
To achieve sustainable growth through serving our clients and reinvesting back into our team, our capabilities, our client experience, our communities, and our shareholders.
Grow and Win in the Market — No Excuses
Over the last few years, deposits across our eight lines of business experienced positive growth as a result of deepening client relationships and developing new relationships. This growth in client deposits funds our loan growth across all of our businesses.
Grow with our Customer-Focused Strategy
Across our eight lines of business, we serve three customer groups: people, companies, and institutional investors. Our business model allows us to simplify our operations and ensure we are doing the most for our customers and clients while optimizing our balance sheet to perform efficiently with the post-crisis regulations.
Grow Within our Risk Framework
Managing inherent risks well is fundamental to our business, and we have implemented the most effective risk-management practices across our businesses to manage them in a responsible manner that serves our clients, shareholders, and communities, and helps the economy grow.
Grow in a Sustainable Manner
We ensure sustainable Responsible Growth by driving operational success and actively sharing our success with our communities, as well as creating a great place to work for our teammates.
Serving the Best Client Care in the Industry
Through our eight lines of business, we work with consumers and companies large and small, helping them navigate through every stage of their financial lives by providing insights, ideas, and award-winning research to help drive the economy forward.
- Consumer Banking
- Global Banking
- Global Markets
Retail
Our Retail segment provides U.S. consumers with a full range of financial products and services, as well as access to our award-winning digital banking capabilities and a robust retail banking network.
Preferred & Small Business
Our Preferred and Small Business segment offers U.S. banking and investment clients access to Bank of America banking and Merrill investment solutions. We also serve entrepreneurs and small businesses by providing them with cash management, lending, and investment solutions.
Net Income ($B)
Consumer Banking FY 2023
28%
ROAAC1
51%
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Merrill Wealth Management
Merrill offers clients straightforward investment advice and financial guidance to help customers create personalized strategies to help them realize their goals.
Bank of America Private Bank
Our Bank of America Private Bank segment provides sophisticated planning and financial solutions to help families manage substantial wealth – now, and for future generations.
Net Income ($B)
GWIM FY 2023
75%
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Business Banking
Our Business Banking segment delivers integrated financial guidance and solutions to small and mid-sized U.S. companies. These offerings include credit, treasury, trade, foreign exchange, equipment finance, and merchant services.
Global Commercial Banking
Our Global Commercial Banking segment brings clients the full capabilities of our company paired with local service. We serve several middle-market companies across all industries, providing various treasury, lending, leasing, financial guidance, and debt and equity underwriting services.
Global Corporate & Investment Banking
With our Global Corporate & Investment Banking segment, various municipalities and government agencies, as well as various large corporate clients across all industries, have access to a full suite of treasury, lending, leasing, advisory, and debt and equity underwriting services.
Net Income ($B)
Global Banking FY 2023
21%
ROAAC1
46%
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Global Markets
Known for providing a variety of services across the world’s debt, equity, commodity, and foreign exchange markets, our Global Markets segment serves many institutional investor clients, including hedge funds, asset managers, pension funds, and others. These services include award-winning liquidity and hedging strategies, invaluable insights, and access to one of the world's leading research platforms.
Net Income ($B)
Global Markets FY 2023
10%
ROAAC1
68%
Efficiency Ratio2
1 ROAAC defined as return on average allocated capital.
2 Fully Taxable Equivalent (FTE) basis.
For complete information regarding our financials, see our SEC Filings
Environmental, Social and Governance (ESG)
The Power to Make a Difference
At Bank of America, our environmental, social, and governance focus not only reflects our company values but also ensures we are holding ourselves accountable. This strategy presents tremendous opportunities and allows us to create shared success with our clients and communities.
ESG Pillar
Together We Can Make an Impact
Everyone plays a role in helping to address society’s greatest needs. That’s why we work with clients and communities around the world to further economic and social progress. We do this by focusing on environmental sustainability, driving economic and social progress, and enabling financial health.
In Action
ESG Pillar
Building Genuine Connections with Our People
We recognize that our people greatly contribute to the sustainable growth of our business and are key to making a genuine impact in the communities we serve, which is why we strive to create an inclusive workplace for our employees where they feel appreciated and have the resources they need to build successful careers with us.
In Action
ESG Pillar
Following Responsible Business Practices
Our business is built on a solid foundation of responsible business practices, and we hold ourselves accountable to these standards through disciplined risk management and strong corporate governance.
In Action
Leadership
Responsible Growth Driven by Skilled Leaders
Our leadership team strives to make our company a great place to work for our employees and is committed to following our tenets of Responsible Growth to deepen relationships with our clients and create shared success with the communities we serve.
