1. Who is CBG plc's registrar?
Link Group
10th Floor
Central Square
29 Wellington Street
Leeds
LS1 4DL
Customer Support Centre: 0371 664 0300
(Calls are charged at the standard geographic rate and will vary by provider)
From overseas: +44 (0)371 664 0300
(Calls will be charged at the applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to Friday, excluding UK public holidays.
Email:enquiries@linkgroup.co.uk
Website:www.linkgroup.eu
Online proxy voting:www.signalshares.com
2. Can I have dividends paid directly into my bank account?
Yes.
Many shareholders prefer to do this as it avoids possible delays or loss of cheques. You can arrange it either on-line through the Link Groupwebsite if you are a registered user, or by post, either by downloading a dividend mandate form or by contacting Link Group(see question 1 above).
The dividend mandate form and guidance notes on completing it can be downloadedhere.
Completed forms should be returned to Link Group.
A dividend confirmation will continue to be posted to you at your registered address.
3. How can I have a dividend warrant reissued?
If you need a replacement dividend warrant, please call the Registrar or send Link Groupa signed letter (see question 1 above).
Depending on the value of the missing cheque, there may be a fee to pay for its replacement. If a fee is applicable, you will be asked to send the Registrar a cheque, or, if you’re making your request by phone, you will be given the option to pay using your debit card.
Once your request has been received, your replacement cheque(s) will be sent within 10 - 21 working days.
Please note, it’s not currently possible to request a replacement cheque using your share portal ‘Signal Shares’ account or the ‘contact us’ form.
4. What should I do if I do not receive my dividend warrant or require backdated tax vouchers for my tax returns?
Contact Link Group writing (see question 1 above).
The Registrar will arrange for a replacement warrant to be sent to you.
Note: there is an administrative charge for issuing replacement dividend warrants and for issuing duplicate tax vouchers.
You may prefer to have your dividend paid directly into your bank account (see question 2 above).
Please note, from April 2016 tax vouchers were no longer issued; these were replaced by dividend confirmations.
5. Can I use a dividend reinvestment plan rather than taking my dividends as cash?
Yes.
This facility, under which dividends are used to purchase additional shares, is provided by Link Market Services Trustees Ltd in conjunction with the registrar, Link Group.
For further information contact Link Group.
Telephone: 0371 664 0381
(Calls are charged at the standard geographic rate and will vary by provider)
From overseas: +44 (0)371 664 0300
(Calls will be charged at the applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to Friday, excluding UK public holidays
Website: www.signalshares.com
6. I am a non-tax payer. How do I reclaim tax paid on my dividends?
You cannot recover any tax on dividends paid.
7. How can I view my shareholding?
The fastest way to get information about your shareholding is to use the shareholder portal ‘Signal Shares’ atwww.signalshares.com. If you haven’t used the portal before, you’ll need to register to view your details.
8. What is my investor code, and where can I find it?
Your Investor Code (‘IVC’), also known as a shareholder reference number, can be found on your share certificate or dividend confirmation. If you don’t have a record of your IVC, you should contact Link Group (see question 1 above). After answering some security questions, you will be informed of your IVC over the phone.
9. How can I register for email communications?
If you’d like to receive your shareholder communications by e-mail, tell the Registrar your email address by using the shareholder portal ‘Signal Shares’, atwww.signalshares.comor by sending the Registrar a signed request by post to Link Group(see question 1 above).
Please remember to include your full name, the name of the company you hold your shares in and (if you know it) your IVC.
10. How can I change my name on my shareholding?
You’ll need to send Link Group(see question 1 above) a signed letter stating your full name, address, the name of the company you hold your shares in, and if you know it, your IVC. You’ll also need to send the original legal document which confirms the change, such as a marriage certificate or a decree absolute.
11. How can I notify a change of name or address?
You must notify Link Groupof the change in writing or online once you have registered (see question 1 above).
If you have changed your name, you should quote your old and new names and enclose a copy of the relevant document, e.g. your marriage certificate.
Make sure that your notification is signed by all joint shareholders where applicable.
12. How can I change my address / add my bank details to my shareholding?
You can do this in one of the following ways:
- By using the shareholder portal ‘Signal Shares’, atwww.signalshares.com. You’ll need to register, and activate your account, before you can change your details.
- By contacting Link Group(see question 1 above). You’ll need you to answer some security questions before your details can be changed.
- By sending Link Group (see question 1 above), a signed letter. Remember to include your full name, the name of the company you hold your shares in, your current and previous address and if you know it, your IVC.
13. How can I replace a missing share certificate?
Contact Link Group(see question 1 above).
The Registrar will send you a letter of indemnity to sign and return to enable the issue of a replacement certificate.
There will be a charge for this service.
14. I’ve found my missing share certificate, what should I do?
The letter of indemnity can be cancelled if you have not already sent it back to the Registrar. To do this, please put a line through the form and send it to Link Groupwith a cheque made out to ‘Link Market Services Limited’ to cover the cancellation fee.
If you paid for the letter of indemnity using your debit card, the Registrar will arrange to refund any money owed to you. But, please note that you will need to pay a cancellation fee; this will be deducted from the money refunded to you.
If you have already filled in a letter of indemnity and sent it back to the Registrar, the original certificate is now invalid. The Registrar can't refund any fees you paid.
15. How can I transfer shares to another member of my family?
You can do this either by downloading a stock transfer form here or by contacting Link Group(see question 1 above) to obtain the form.
Completed forms should be returned to Link Grouptogether with your share certificate.
There is no charge for this service.
16. What should be done if a shareholder dies?
Link Groupshould be advised by telephone as soon as possible (see question 1 above). The Registrar will explain the relevant procedure.
In summary, if the shares were held by just one shareholder, the Registrar will need to see one of the original legal documents which form the Grant of Representation, either:
- Grant of Probate (if there is a will), or
- Letters of Administration (if there is no will), or
- Confirmation (Scotland).
If the shares were held by more than one shareholder, when one of the shareholders dies the Registrar will need to see:
- An original death certificate
- All the original share certificates that make up the holding.
The Registrar will be unable to make any changes to the shareholding or allow any sales or transfers until these documents have been received and the legal representatives registered.
17. I have received two copies of the Close Brothers Group plc annual report and accounts. Does this mean Link Group hold two separate accounts for me on the share register?
Yes.
You should arrange to have your two accounts amalgamated by writing to Link Group giving details of the accounts concerned (see question 1 above).
There is no charge for this service.
18. How can I donate my shares to charity?
If you have only a small number of shares which are uneconomical to sell, you may wish to donate them to charity free of charge through ShareGift (Registered Charity10528686).
Find out more atwww.sharegift.org.ukor by telephoning 020 7930 3737.
19. Do you offer any shareholder concessions?
No.
